At Blue Palm Stays, we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, why, and how we keep it safe.
Information we collect
When you contact us, book a stay, or use our services, we may collect:
- Your name, email address, and phone number
- Travel dates, group size, and stay preferences
- Payment information (processed securely through third-party gateways — we do not store card details)
- Government-issued ID details required by Indian law for hospitality bookings
- Communication history with us via WhatsApp, email, or our contact form
How we use your information
We use your information to:
- Process your booking and provide the stay you've reserved
- Communicate with you about your booking, check-in, and stay
- Comply with legal requirements under Indian hospitality laws
- Improve our services based on your feedback
- Send you occasional offers or updates (only if you opt in)
How we protect your information
We take reasonable security measures to protect your personal information, including secure storage, limited access on a need-to-know basis, and using trusted third-party platforms for payments and bookings (such as Airbnb, Booking.com, etc.).
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Sharing your information
We do not sell, trade, or rent your personal information to third parties. We may share information only when:
- Required by law or government authority
- Necessary to fulfill your booking (e.g. with our experience partners for activities you've booked)
- You have given us explicit permission
Cookies
Our website may use cookies to improve your browsing experience. You can disable cookies in your browser settings, though this may affect some features of the site.
Your rights
You have the right to:
- Request access to the personal information we hold about you
- Ask us to correct any inaccurate information
- Request that we delete your information (subject to legal obligations)
- Opt out of marketing communications at any time
Children's privacy
Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact us
If you have any questions about this Privacy Policy or how we handle your information, please reach out:
- Email: book@bluepalmstays.com
- WhatsApp: +91 70211 90856
- Address: Arpora, North Goa, India 403518